Naozer Dalal has been appointed as the Managing Director & Chief Executive Officer (MD & CEO) of BPO Convergence Pvt. Ltd., bringing with him more than three decades of leadership experience across Business Process Management, customer experience, financial services, Operations, and business transformation.
Prior to joining BPO Convergence, Naozer served as the Chief Executive Officer of Alldigi Tech Ltd. and Conneqt Business Solutions (erstwhile Tata Business Support Services Ltd), where he led strategic growth initiatives, digital transformation programs and customer / employee lifecycle management businesses. Under his leadership, the organizations strengthened their market position through technology-led innovation and operational excellence – resulting in year-on-year market leading growth in Revenues & Profitability & multi-fold growth in market capitalisation.
Earlier, he held several senior leadership roles – as CEO of E Nxt Financials Ltd, a Tata Enterprise, where he played a key role in driving business expansion and service delivery excellence, Executive Director at Prudential Process Management Services Ltd and spent over 16 years with Standard Chartered Bank, including serving as Chief Operating Officer of Standard Chartered Finance Ltd (NBFC arm).
As MD & CEO of BPO Convergence Pvt. Ltd., Naozer will focus on accelerating new business acquisition, strengthening client partnerships, driving digital innovation and enhancing operational excellence while positioning the organization for its next phase of growth.