Nivedita Chakraborty has been appointed as Vice President – Cybersecurity Professional Services at ACPL Systems, strengthening the company’s leadership team as it continues to expand its enterprise cybersecurity capabilities. In her new role, she will lead cybersecurity professional services, strategic customer engagements, AI-enabled security transformation initiatives, cloud security consulting, and enterprise cyber resilience programs, while helping organizations strengthen their security posture in an increasingly complex digital landscape.
With more than two decades of experience across cybersecurity, cloud technologies, enterprise support, AI-driven operations, customer success, and global service delivery, Nivedita has built an exceptional leadership career focused on driving operational
excellence, customer-centric transformation, and large-scale technology innovation. She has successfully led global teams, delivered business transformation programs, built high-performing organizations, and partnered with CXOs to solve complex technology and cybersecurity challenges.
Before joining ACPL Systems, Nivedita served as Area Lead – India & SAARC, Global Customer Services at Palo Alto Networks, where she led one of the region’s most strategic cybersecurity services businesses across network security, cloud security, customer success, and professional services. Earlier, she was Director – Customer Support & Services at Microsoft, leading a global organization supporting Microsoft 365 services while driving AI adoption, enterprise customer success, operational excellence, and large-scale digital transformation. Prior to Microsoft, she held senior leadership roles at VMware as Critical Accounts Program Leader & Senior Manager – Customer Support, Vodafone Enterprise Business as Head of Customer Services (DGM), NetApp as India GCC Build Lead & Critical Escalation Practice Head – Global Customer Services, where she established the company’s India Global Customer Support Centre and led executive customer escalation programs.
Her professional journey began at Oracle, where she spent over twelve years progressing through multiple leadership roles in Global Customer Services, including Technical Lead, Program Manager – Customer Advocacy, and Principal Critical Account Manager. During her tenure, she led global support operations, customer advocacy initiatives, executive escalations, and post-merger customer integration programs for several major Oracle acquisitions. With extensive experience spanning cybersecurity, enterprise infrastructure, cloud platforms, AI-enabled operations, customer experience, and global service leadership, Nivedita Chakraborty is well positioned to lead ACPL Systems’ next phase of cybersecurity services growth, helping enterprises build secure, resilient, and future-ready digital ecosystems.