Leadership in the AI era will be defined by those who can connect platform depth, industry context, and talent reinvention at scale.
We are pleased to share that Naveen Kaushik has joined Accenture as Managing Director – ServiceNow Business Group, with a mandate focused on reinventing ServiceNow talent, building deep industry and AI-led capability, and shaping a practice designed for the next era of enterprise transformation.
The ServiceNow ecosystem is entering a very different phase. The conversation is moving beyond implementation and operations into intelligent workflows, agentic AI, industry depth, and measurable business outcomes.
That shift requires a different kind of leadership.
· One that is not built only on headcount, but on depth.
· Not only on certifications, but on craft.
· Not only on platform knowledge, but on industry fluency.
· Not only on AI ambition, but on production-grade execution.
In his new role, Naveen will contribute to Accenture’s ServiceNow journey, including the Forward Deployed Engineering motion with ServiceNow – helping bring AI-led workflows closer to where enterprise work actually happens and where real value must be delivered.
This chapter is also significant because Naveen will be building from Jaipur — a city increasingly emerging as a strong growth center for next-generation enterprise technology talent in India. His focus on developing high-quality ServiceNow, industry, and AI skills from this location reflects both a strategic talent opportunity and a broader belief in India’s expanding capability depth beyond traditional technology hubs.
A strong mandate. A future-facing platform. A talent agenda rooted in depth, industry, and AI.
We wish Naveen continued success as he steps into this important leadership chapter.