Joydeep Tiwary has stepped into the role of President & Head of IT at Café Coffee Day, bringing with him a robust track record in retail technology, digital transformation, and large-scale product engineering. With nearly two decades of experience, Joydeep has built a career centered on elevating customer experience, optimizing complex operations, and driving enterprise-wide tech innovation across retail, F&B, e-commerce, and omni-channel ecosystems.
Before joining Café Coffee Day, Joydeep served as Director – Search, Catalog & Grocery at Tata Digital, where he played a key role in strengthening the Tata Neu ecosystem. He led the development of a universal catalog platform integrating brands such as Croma, IHCL, 1MG and BigBasket, enabled 250K+ daily search hits with enhanced global search capabilities, and integrated BigBasket’s native grocery journey into Neu—supporting 30,000 daily orders. He also launched the quick-commerce initiative NeuFlash and spearheaded multiple HR digitisation programs across the organisation.
Previously, as Vice President of Engineering & Product at Una Brands, Joydeep managed global product and engineering functions across 22 digital brands, scaling e-commerce operations across multiple marketplaces. He drove Shopify and CRO optimization, built an internal super-app supporting real-time operations intelligence, and led major ERP implementations including NetSuite and NetStock. His earlier leadership at Design Cafe and Decathlon India further strengthened his reputation as a technology leader—launching native mobile apps, building order management systems, enabling cloud migration, and expanding the India IT and digital teams significantly.
Across his career, Joydeep has demonstrated the ability to translate business goals into scalable tech solutions, lead diverse global teams, and build platforms that enhance both operational efficiency and customer engagement. His appointment at Café Coffee Day marks a significant step in the company’s ongoing digital evolution, with Joydeep poised to drive innovation and strengthen technology-led growth across the brand’s nationwide footprint.